IT Operations Specialist
Job Summary
Supporting the internal team's technology needs, the full-time IT Operations Specialist will manage the help desk queue, oversee laptop refresh cycles, and provide hands-on office support while working remotely and on-site in the Phoenix, AZ area.
Key responsibilities
- Own and manage the help desk queue by triaging, prioritizing, and resolving tickets promptly
- Oversee laptop refresh cycles, including procurement, imaging, deployment, and retirement of hardware
- Ensure day-to-day SOC 2 compliance activities are monitored and remediated as necessary
Required qualifications
- 3+ years of experience in a help desk or IT support role with increasing responsibility
- Hands-on experience with endpoint/device management and laptop imaging/provisioning
- Strong troubleshooting skills in hardware, software, and basic networking issues
- Able to work on-site in the Phoenix, AZ area as needed for hardware and office support
- Familiarity with compliance frameworks such as SOC 2 for operational upkeep
Complete Job Description
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