IT Operations Support Analyst
Job Summary
Acting as a customer advocate, the full-time IT Operations Support Analyst will provide primary support for internal end users, triaging and resolving hardware and software issues while working remotely and occasionally traveling to headquarters or retail locations for training or special projects.
Key responsibilities
- Handle user requests via phone and IT service management systems, ensuring a high level of customer service
- Triage, research, and troubleshoot hardware and software issues, escalating complex problems as necessary
- Maintain accurate records of issues and resolutions using a standard ticketing system
Required qualifications
- High School diploma or equivalent experience required
- Minimum of 1 year of verifiable technology support experience
- Familiarity with Microsoft and iOS operating systems
- Basic knowledge of networking concepts
- Industry certifications such as N+, A+, or S+ preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 48,944 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
