IT Operations Support Specialist
Job Summary
Owning IT support for colleagues in the Americas or APAC, the part-time IT Operations Support Specialist will manage end-user support, account and access administration, and device management while working remotely on a B2B contractor basis.
Key Responsibilities
- Own the IT support queue for your region, providing first response and resolution for end-user issues
- Manage onboarding and offboarding processes, including account creation and access requests
- Order and track hardware, ensuring accurate asset records and device enrollment in MDM
Required Qualifications
- 3 to 5 years of experience in IT operations or technical support environments
- Hands-on experience supporting macOS, with knowledge of Linux and cross-platform tools
- Practical experience with Google Workspace administration and related SaaS tools
- Familiarity with MDM platforms for endpoint management, such as Mosyle or equivalent
- Understanding of identity and access management principles and service request workflows
Complete Job Description
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