IT Operations Technician

Job Summary

Providing user provisioning and access administration support, the full-time IT Operations Technician will also deliver frontline and escalated IT technical support for internal users in a hybrid work environment.

Key responsibilities

• Provision, modify, and deprovision user accounts and access for enterprise applications and platforms
• Provide advanced desktop and end-user support for Windows-based environments and troubleshoot various technical issues
• Assist in refining manual provisioning workflows and participate in process improvement efforts related to IT operations

Required qualifications

• High school diploma or GED; equivalent experience accepted
• 3-5 years of experience in IT support, desktop support, or IT operations
• Hands-on experience supporting Windows-based environments and end users
• Experience with user provisioning, access management, or account administration
• Working knowledge of PowerShell or a strong desire to learn automation techniques