IT Problem Management Analyst Senior

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jul 02, 2024
This job expires in: 20 days

Job Summary

A company is looking for an IT Problem Management Analyst Senior.

Key Responsibilities:
  • Lead investigations and analyze critical platform problems to determine root cause and impact
  • Manage activities to eliminate recurring incidents and coordinate actions to remove errors
  • Facilitate resources to resolve problems and communicate status to business and IT Management

Required Qualifications:
  • Bachelor's Degree in Information Technology or related field, or equivalent work experience
  • Minimum of four years of experience in mainframe, client, compute, telecom operations, or application development
  • Advanced technical problem-solving and analytical skills
  • Experience with analytical tools like Power BI, SQL, or similar
  • Knowledge of Lean principles, ITIL framework, and IT Service Management activities

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