IT Product Lead - CRM

Job Summary

Serving as the technical lead and product owner for CRM and client portal products, the full-time IT Product Lead - CRM will manage end-to-end technology delivery on Salesforce Service Cloud and Experience Cloud, ensuring alignment with business priorities and driving continuous improvement in a remote environment.

Key responsibilities:

• Plans and prioritizes future changes to CRM and client portal products to meet GPO customer and business needs
• Provides hands-on technical leadership and guidance on Salesforce architecture, design patterns, and API integrations
• Develops and maintains product roadmaps, ensuring alignment with strategic initiatives and technical debt management

Required qualifications:

• Bachelor's degree in Computer Information Systems or a related field, or equivalent work experience
• 7+ years in Information Technology with at least 2 years in a leadership capacity, preferably in Salesforce environments
• Strong understanding of Salesforce Service Cloud and Experience Cloud, including platform architecture and development approaches
• Experience managing API integrations between Salesforce and other enterprise cloud platforms
• Familiarity with GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred