IT Product Support Specialist

Job Summary

Supporting enterprise business applications, the full-time remote IT Product Support Specialist will provide Tier 1 and Tier 2 support for platforms such as Salesforce and NetSuite, troubleshoot user issues, escalate technical problems, and document solutions.

Key responsibilities

• Provide first- and second-level support for business systems, troubleshooting application issues and ensuring timely resolution
• Assist users with system navigation and communicate updates regarding application changes and outages
• Collaborate with internal teams to relay user feedback and identify opportunities for process improvements

Required qualifications

• 1+ years of experience in IT support or Service Desk roles
• Experience supporting platforms like Salesforce and NetSuite
• Familiarity with service management systems such as Jira Service Desk or ServiceNow
• Bachelor's degree in information systems, Business Administration, or a related field, or equivalent practical experience
• Strong documentation and ticket management skills