IT Product Support Specialist
Job Summary
Acting as a key member of the Service Desk team, the full-time IT Product Support Specialist will provide first- and second-level support for enterprise business applications like Salesforce and NetSuite, troubleshoot user issues, and assist with documentation and training, all while working remotely.
Key responsibilities
- Provide application support and incident management for business systems, troubleshooting issues and escalating as necessary
- Assist end users in navigating system interfaces and communicate updates regarding application changes and outages
- Collaborate with internal teams to relay feedback, identify improvement opportunities, and participate in the testing of new features
Required qualifications
- 1+ years of experience in IT support, business systems support, or Service Desk roles
- Experience supporting or administering platforms like Salesforce and NetSuite
- Familiarity with service management systems such as Jira Service Desk or ServiceNow
- Bachelor's degree in information systems, Business Administration, or a related field, or equivalent practical experience
- Detail-oriented with strong documentation and ticket management discipline
Complete Job Description
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