IT Production Support Analyst

Job Summary

A company is looking for an IT Production Support Analyst.

Key Responsibilities

• Provide Tier 2 support to internal users for production applications and tools
• Assist in planning and executing application deployments and configuration changes
• Write basic to advanced SQL queries for ad hoc reporting and data lookups

Required Qualifications

• 1-2 years of experience in Production Support, Application Support, IT Support, or a similar role
• Experience with SQL, including writing queries with joins, filters, and aggregates
• Exposure to AWS concepts or other major cloud providers
• Experience using a ticketing or work-tracking tool
• Willingness to learn and seek guidance when needed