IT Project Administrator

Job Summary

Managing the JHHS/JHU enterprise Change Control process, the full-time IT Project Administrator will oversee change management operations, ensure effective communication of IT changes, and serve as a liaison between technical teams and operational stakeholders in a 100% remote environment.

Key Responsibilities

• Oversee and manage the enterprise Change Control process within ServiceNow, ensuring compliance and accuracy
• Produce and distribute daily communications regarding impactful changes to relevant audiences
• Conduct daily validation of change status updates and manage change lifecycle exceptions

Required Qualifications

• BS/BA in an IT-related field
• Four to six years of related experience, with additional education potentially substituting for experience
• Strong understanding of enterprise IT change management and governance
• Experience with ServiceNow and Microsoft Teams
• Ability to coordinate across multiple technical and non-technical teams