IT Quality Analyst

Job Summary

A company is looking for an IT Quality & Training Analyst to ensure high-quality customer support interactions and improve operational efficiency.

Key Responsibilities

• Monitor and assess quality in customer support interactions and internal processes
• Develop and implement quality assurance programs and participate in case analysis
• Collaborate with teams to design training programs and maintain documentation

Required Qualifications

• Bachelor's degree preferred
• 1-2 years of work experience in healthcare
• 1-2 years in technology operations with a cross-functional mindset
• Six Sigma Yellow Belt or ITIL certification preferred
• Demonstrated ability to adapt to new processes and manage high volumes of work