IT Quality and Training Analyst

Job Summary

A company is looking for an IT Quality & Training Analyst to ensure high-quality customer support interactions and improve operational efficiency.

Key Responsibilities

• Monitor and assess the quality of customer support interactions and internal processes
• Develop and implement quality assurance programs and participate in case analysis for issue resolution
• Collaborate with teams to design training programs and maintain documentation for continuous improvement

Required Qualifications

• Bachelor's degree preferred
• 1+ years of work experience in Healthcare
• 1+ years in technology operations with a cross-functional mindset
• Six Sigma Yellow Belt or ITIL certification preferred
• Demonstrated flexibility and self-motivation in a fast-paced environment