IT Service Analyst

Job Summary

A company is looking for a Service Analyst to ensure smooth IT service operations and manage incidents.

Key Responsibilities

• Log, categorize, prioritize, and resolve incidents within SLA
• Support release planning and deployment activities while acting as a liaison between technical teams and end-users
• Identify opportunities to improve service desk processes and contribute to the knowledge base

Required Qualifications

• 2+ years of experience in an IT Service Analyst, IT Support, or related role
• Strong understanding of IT Service Management principles and ITIL Foundation certification
• Technical skills in IT infrastructure, applications, and ticketing systems
• Ability to analyze and resolve technical issues effectively
• Must be based in regions that align with the Pacific, Central, or Eastern U.S. time zones