IT Service Center Manager

Job Summary

A company is looking for a Manager IT Service Center.

Key Responsibilities

• Lead day-to-day operations and supervise professional employees and support staff
• Develop use cases to support investment in automation and collaborate with partners
• Continuously challenge ITSC processes and support workflows of Tier II and Tier III partners

Required Qualifications, Training, and Education

• Bachelor's degree in a related field or equivalent work experience
• Minimum 8 years of experience in a related field
• Knowledge of client and warehouse hardware, software, and network configuration
• Experience providing support via in-person, phone, or remote methods
• Strong knowledge of telecom technologies and advanced analytical skills