IT Service Delivery Manager

Job Summary

A company is looking for a Service Delivery Manager IT Risk & Delivery.

Key Responsibilities

• Serve as an escalation point for customer concerns and maintain accountability for customer satisfaction
• Build and sustain productive relationships while managing project delivery across service lines
• Continuously improve the technical delivery model and manage client service KPIs

Required Qualifications

• Bachelor's degree in Information Systems or equivalent with a minimum of 3 years in IT leadership or Project Management
• Experience supporting complex systems or leading production support teams
• Experience managing technology projects and integrating technologies from acquisitions
• Demonstrated initiative and strong profit orientation with the ability to achieve results through others
• Ability to manage effective working relationships across various departments