IT Service Delivery Manager

Job Summary

A company is looking for an IT Service Delivery Manager - Tech Ops & Finance.

Key Responsibilities

• Oversee day-to-day IT service delivery, including Service Desk operations and incident management
• Ensure adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while publishing performance reports
• Lead Major Incident Management and drive continuous improvement through trend analysis and preventive actions

Required Qualifications

• Bachelor's degree in Information Technology, Business, or related field; or equivalent experience preferred
• Minimum of 5 years of IT service management or IT operations leadership experience
• Demonstrated expertise in ITIL practices (Incident, Request, Problem, Knowledge)
• Experience managing teams and third-party suppliers in a 24x7 environment
• ITIL certification preferred