IT Service Delivery Manager

Job Summary

Leading a geographically distributed team, the remote IT Service Delivery Manager will oversee contract delivery, manage client relationships, and drive continuous improvement in service operations on a contract basis.

Key responsibilities

• Serve as the primary point of contact for client engagements, ensuring compliance with contract terms and SLAs
• Evaluate and refine departmental procedures to enhance service quality and operational efficiency
• Monitor operational budgets and manage financial aspects of client accounts, including invoicing and forecasting

Required qualifications

• High school diploma or equivalent
• Experience in service delivery management within a call center environment
• Proven ability to lead and mentor teams of 25 or more members
• Strong understanding of managed services methodologies and operational metrics
• Experience in financial management, including budgeting and cost modeling