IT Service Delivery Manager
Job Summary
Leading the IT Service Delivery function within IT Operations, the full-time remote IT Service Delivery Manager will manage a team responsible for service performance management, vendor oversight, and operational readiness, ensuring IT services align with defined service levels.
Key Responsibilities
- Direct and manage the Service Delivery team, including hiring, performance management, and career development
- Oversee the execution of the Transition to Service framework, ensuring operational acceptance before production handoff
- Monitor vendor performance against SLAs and coordinate issue resolution and service reviews
Required Qualifications
- H.S. Diploma or GED with 10+ years of relevant experience
- 6+ years of experience in IT operations, service delivery, or service management
- 2+ years of direct people-leadership experience
- 3+ years of experience with IT Service Transition and ITSM processes
- 3+ years of experience with ServiceNow or a comparable ITSM platform
Complete Job Description
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