IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst II.

Key Responsibilities

• Manage and document incidents in the ServiceNow ticketing system, ensuring thorough details and resolutions
• Troubleshoot hardware and software issues on Microsoft and Apple devices, including password resets and application-related problems
• Follow established procedures for HIPAA compliance and contribute to the Knowledge Centered Support process

Required Qualifications

• Associate's degree in computer science or two years of experience in a direct user support help desk environment
• One year of experience in a help desk role, including familiarity with Microsoft Office Suite
• A+ Certification or related IT certification preferred
• Experience in a high-volume IT Service Desk environment
• Previous service desk experience in a healthcare organization is preferred