IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst 1.

Key Responsibilities

• Troubleshoot identity and access management issues, manage user accounts, and resolve Multi-Factor Authentication sync failures
• Perform first-level network diagnostics and troubleshoot connectivity issues in an enterprise environment
• Provide support for standard software applications and hardware, ensuring effective ticket management and documentation

Required Qualifications

• 1-2 years of relevant experience in an IT support role
• Preferred certifications include HDI SCA or CSR, Network+, and/or A+ Certification
• Strong understanding of desktop operating systems, software, and hardware products
• Proficiency with Virtual Desktop Infrastructure (VDI) and O365 applications
• Experience with Active Directory and basic network troubleshooting in an enterprise environment