IT Service Desk Analyst

Job Summary

A company is looking for a Junior IT Service Desk Analyst on a contract-to-hire basis.

Key Responsibilities

• Serve as a primary point of contact for IT support requests and manage the Jira ticket queue
• Provision and manage user accounts, groups, and licenses in Microsoft 365 and Entra
• Diagnose and resolve hardware and software issues for various devices and support collaboration tools

Required Qualifications and Training

• 2+ years of experience in an IT help desk, service desk, or systems administration role
• Practical administration experience with Microsoft 365 and Microsoft Entra ID
• Experience managing endpoints with Microsoft Intune or similar platforms
• Familiarity with Zoom, Slack, and ticketing systems like Jira
• Comfortable working independently and knowing when to escalate issues