IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform remote troubleshooting and determine the best solution for technical issues
• Record and follow up on customer issues and provide accurate information on IT products or services

Required Qualifications, Training, and Education

• Associate degree in Information Technology or equivalent work experience
• Knowledge of TCP/IP, DNS, WINS, DHCP, and MS Active Directory
• Understanding of network cabling standards and remote access applications
• Ability to work professionally with sensitive data while maintaining confidentiality
• Experience with ITIL and ITSM concepts is preferred