IT Service Desk Analyst

Job Summary

A company is looking for an IT Service Desk Analyst.

Key Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone or email
• Perform remote troubleshooting and determine the best solutions based on customer issues
• Record events and problems in logs, follow up on customer status, and maintain communication with users

Required Qualifications, Training, and Education

• Associate degree in Information Technology or equivalent work experience
• Knowledge of TCP/IP, DNS, WINS, DHCP, and MS Active Directory
• Experience with network cabling standards and remote access applications
• Good understanding of computer systems, mobile devices, and office automation products
• Ability to work professionally with sensitive data while maintaining confidentiality