IT Service Desk Analyst

Job Summary

To support a patient-focused culture, the full-time IT Service Desk Analyst I will provide technical support for hardware and software issues, manage user requests, and collaborate with departments in a hybrid work environment based in Addison, TX.

Key responsibilities

• Provide hands-on hardware setup and shipping support while logging incidents and service requests
• Resolve IT queries through various communication channels and maintain troubleshooting materials for end-user guidance
• Collaborate with departments to optimize IT performance and prevent service interruptions through system maintenance

Required qualifications

• 1 year of experience in troubleshooting computer hardware and software, as well as basic network and server technology
• Experience supporting Windows 10, iOS, and Microsoft Office suites, including Office 2016 and/or Office 365
• Familiarity with ITSM ticket tracking systems and desktop remote control tools
• Prior experience in a healthcare technical environment and supporting clinical applications preferred
• Industry-specific certifications (e.g., CompTIA A+, Microsoft, HDI) and a college degree are preferred