IT Service Desk Associate

Job Summary

Working remotely on a part-time basis, the IT Service Desk Associate will provide first-level technical support, troubleshoot issues, and maintain documentation while ensuring customer satisfaction in the Dallas/Fort Worth, TX area.

Key responsibilities

• Provide first-level technical support to end users for technology-related issues
• Utilize desktop remote control tools and incident tracking systems for effective issue resolution
• Document interactions and escalate issues as necessary while maintaining knowledge of user training documentation

Required qualifications

• 1+ year of technical troubleshooting experience with Dell, HP, or Lenovo devices in a service desk environment
• Experience with Microsoft Operating Systems, particularly Windows 10 and 11
• Knowledge of Office 365 and experience with applications such as Active Directory
• High school diploma and/or GED; industry-specific certifications preferred
• ITIL training and/or experience is a plus