IT Service Desk Associate

Job Summary

Providing comprehensive computer Service Desk support, the part-time IT Service Desk Associate will troubleshoot, install, and maintain technology solutions remotely while working a Monday and Tuesday daytime shift.

Key responsibilities

• Deliver first-level technical support to end users for technology-related issues
• Utilize desktop remote control tools and incident tracking systems to resolve technical problems
• Document interactions and escalate issues as necessary while maintaining user training documentation

Required qualifications

• 1+ year of technical troubleshooting experience in a call center or service desk environment
• Proficiency in Microsoft Operating Systems with 1+ years of Service Desk support experience
• Knowledge of Office 365 administration and applications like Active Directory and MFA
• High school diploma and/or GED; industry-specific certifications preferred
• Mac OS knowledge is preferred