IT Service Desk Associate

This job has been removed

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Aug 27, 2026

This job expires in: 27 days

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

Providing comprehensive computer Service Desk support, the full-time IT Service Desk Associate will troubleshoot, install, and maintain software and operating systems in a remote setting, requiring flexible morning/evening availability.

Key responsibilities

Deliver first-level technical support to end users for technology-related issues
Utilize incident tracking systems and document interactions while escalating issues as necessary
Investigate data anomalies and provide solutions or recommendations to end user problems

Required qualifications

1+ years of technical troubleshooting experience in a call center or service desk environment
Experience with Microsoft Operating Systems, particularly Windows 10 and 11
Office 365 administration experience
Knowledge of Dell, HP, or Lenovo hardware
High school diploma and/or GED; industry-specific certifications preferred

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