IT Service Desk Associate - VA

Job is Expired

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, May 15, 2024

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Experienced

Job Summary

A company is looking for an IT Service Desk Associate.

Key Responsibilities:

Respond to inbound calls, emails, and chats to assess technical support needs and resolve issues efficiently
Document work in ITSM tracking tool, escalate issues as needed, and provide feedback on knowledge articles
Assist with clinical calls during high call volume or system outages

Required Qualifications:

High School diploma or GED
1 year of IT related Service/Help Desk experience in a high call volume call center
Experience troubleshooting end user devices and applications
Knowledge of customer service practices and procedures
Experience with Remote Work, Mobile Devices, Windows/MAC OS, and other end user devices

COMPLETE JOB DESCRIPTION

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Job is Expired

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