IT Service Desk Associate Virginia

Job Summary

A company is looking for a IT Service Desk Associate.

Key Responsibilities:

• Answer and respond to inbound calls, emails, and chats to assess customer technical support needs
• Resolve issues efficiently and document work in the ITSM tracking tool
• Provide real-time support to customers and escalate issues as needed

Required Qualifications:

• High School diploma or GED
• 1 year of IT related Service/Help Desk experience in a high call volume call center
• Experience troubleshooting problems with end user devices and applications
• Strong knowledge of customer service practices and procedures
• Experience in answering application, break-fix, and how-to questions in a Service Desk environment