IT Service Desk Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Feb 05, 2024
This job expires in: 9 days

Job Summary

A company is looking for an IT Service Desk Manager in the USA.

Key Responsibilities:
  • Overseeing the operations of IT service desk functions, including incident and request resolution, root cause analysis, and effective communication during major incidents
  • Strategically aligning operational processes with Judiciary IT service groupings and coordinating the delivery of unique and commodity IT services
  • Ensuring adherence to standard operating procedures (SOPs) for incident management, request fulfillment, problem management, knowledge management, and communications
Required Qualifications:
  • 3+ years of IT Service Desk experience, including experience leading a help desk team
  • Bachelor's degree required
  • 3 years' experience with Red Hat Enterprise Linux (RHEL) 7 or higher preferred
  • US Courts experience preferred
  • ITILv4, ServiceNow, and/or RHEL 7+ training and/or certification(s) desired

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