IT Service Desk Manager

Job Summary

A company is looking for an IT Manager I to lead its global IT Service Desk function.

Key Responsibilities

• Lead, mentor, and manage the IT Service Desk team for optimal performance
• Oversee daily service desk operations and ensure timely resolution of technical issues
• Identify and implement improvements to enhance service quality and operational efficiency

Required Qualifications

• 10+ years of experience in Help Desk, IT Support, or Service Desk environments, with leadership experience preferred
• 3+ years in a leadership role, preferably in a global context
• Solid understanding of IT Service Desk operations and ticketing systems
• Familiarity with the IT Service Management (ITSM) framework
• Strong analytical and organizational skills