IT Service Desk Manager

Job Summary

A company is looking for an IT Service Desk Manager (Remote).

Key Responsibilities

• Oversee the IT Service Desk to meet the technology needs of internal customers
• Develop and mentor Service Desk Specialists to enhance team performance
• Capture and communicate core Service Desk metrics to stakeholders

Required Qualifications

• Minimum of 2 years of people management experience in an IT Service Desk role
• At least 5 years of experience in IT support roles
• Experience supporting SaaS environments with a remote workforce
• Hands-on troubleshooting experience with macOS and Windows systems
• Experience with Identity Provider (IdP) platforms, ideally Okta