IT Service Desk Manager
Job Summary
To enhance customer satisfaction and operational efficiency, the full-time IT Service Desk Manager will manage a team of technical support staff, oversee day-to-day service desk operations, and serve as a key liaison between business units and IT while working remotely.
Key responsibilities
- Lead and develop a team of Sr. Desktop Technicians and Service Desk personnel, establishing performance expectations and operational metrics
- Direct daily service desk operations, ensuring compliance with service level agreements and effective support for end-user technology services
- Identify opportunities for process improvements and implement strategies to enhance service delivery and customer satisfaction
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience
- Seven or more years of progressive IT support or Service Desk experience
- Three or more years of supervisory or management experience in a technical support environment
- Experience with Microsoft Windows administration and desktop deployment
- ITIL Foundation certification preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
