IT Service Desk Specialist

Job Summary

A company is looking for an IT Service Desk Specialist II who will provide reliable, high-quality IT support services.

Key Responsibilities

• Independently troubleshoots and resolves incidents
• Escalates problems/incidents to Subject Matter Expert (SME) Assignment Groups
• Documents incidents and resolutions, ensuring thorough and accurate records

Required Qualifications

• Associates Degree in Computer Science or relevant field, or equivalent experience
• 3+ years of hands-on experience in a desktop support role
• Ability to operate, install, and troubleshoot computer hardware and peripherals
• Knowledge of modern ticketing systems, such as ServiceNow
• Experience supporting operating systems, including Windows 10/11, Active Directory, iOS, and Mac OS