IT Service Desk Specialist

Job Summary

Providing technical support in a full-time remote capacity, the IT Service Desk Specialist will manage ticket queues in ServiceNow, administer Microsoft Windows Servers, and resolve application deployment issues while offering second-level support for Active Directory Services.

Key responsibilities

• Administer Microsoft Windows Servers and provide troubleshooting for application deployments and infrastructure
• Manage and resolve tickets in ServiceNow, ensuring timely support for clients and end users
• Perform user account maintenance tasks and provide training on new systems and software

Required qualifications

• High School Diploma required
• Minimum three (3) years of relevant experience in IT customer service and support
• Prior experience with ServiceNow ticketing system
• At least two (2) years of hands-on experience in an Active Directory environment
• U.S. Citizenship or Green Card required; ability to obtain Public Trust clearance