IT Service Desk Specialist

Job Summary

Providing essential support in a remote environment, the full-time IT Service Desk Specialist will manage ticket queues in ServiceNow, resolve technical issues related to application deployments and infrastructure, and administer Microsoft Windows Servers, including Active Directory.

Key responsibilities

• Administer Microsoft Windows Servers and provide 2nd level support for Active Directory Services
• Resolve technical problems related to application deployments and infrastructure while managing ticket queues in ServiceNow
• Conduct user account maintenance tasks and provide training to end users on new and updated systems and software

Required qualifications

• High School Diploma required
• Minimum three (3) years of relevant experience in IT customer service and support
• Prior experience with ServiceNow ticketing system
• Minimum two (2) years of hands-on experience supporting and troubleshooting Windows systems in an Active Directory environment
• Ability to obtain and maintain a Federal or DoD Public Trust clearance