IT Service Desk Specialist - Office Productivity Services

Job Summary

A company is looking for an IT Service Desk Specialist - Office Productivity Services in the USA.

Key Responsibilities:

• Provide comprehensive support in IT service onboarding projects, strategic requirements, and service improvements, with a focus on Microsoft Active Directory Domain Services (AD DS)
• Contribute to integration, scope, time, cost, communications, risk, and stakeholder management activities
• Efficiently manage tasks through project lifecycle phases and achieve organizational goals in office productivity services related to Microsoft technologies

Required Qualifications:

• Current Microsoft 365 Certified Fundamentals or 3+ years' experience supporting Microsoft products including Outlook, O365, and SharePoint
• Bachelor's degree required
• Prefer experience working at US Courts
• ITILv4, ServiceNow, and/or relevant Microsoft certification(s) and/or training desired
• Ability to obtain and maintain a Public Trust clearance