IT Service Desk Technician

Location: Remote

Compensation: Salary

Staff Reviewed: Tue, May 14, 2024

This job expires in: 14 days

Job Category: Information Technology

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an IT Service Desk Technician in New Zealand.

Key Responsibilities:

Triage, troubleshoot, resolve, and escalate inbound service desk requests
Manage accounts and access lifecycle, asset and license management, and internal knowledge base maintenance
Utilize and monitor automation workflows and tooling effectively

Required Qualifications:

1-3 years of IT support and service delivery experience
Experience with asset management, procurement, and SaaS administration
Mac OS expertise, MDM experience, and managing SaaS apps
Awareness of no-code automation platforms
Bachelor's degree in Computer Science, Information Technology, or related field

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