IT Service Desk Technician

Location: Remote

Compensation: Salary

Staff Reviewed: Thu, May 16, 2024

This job expires in: 15 days

Job Category: Information Technology

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for an IT Service Desk Technician in Canada.

Key Responsibilities:

Triage, troubleshoot, resolve, and escalate service desk requests
Manage accounts, access lifecycle, asset, and license management
Maintain internal knowledge base, playbooks, and monitor automation workflows

Required Qualifications:

1-3 years of IT support and service delivery experience
Experience with asset management, procurement, and SaaS administration
Mac OS and MDM experience, along with managing SaaS apps
Awareness of no-code automation platforms
Bachelor's degree in Computer Science, Information Technology, or related field

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