IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Professional I.

Key Responsibilities

• Provide over-the-phone IT technical support for desktop applications, network troubleshooting, and clinical application support
• Utilize IT tools to diagnose and resolve computer-related issues while ensuring maximum customer service
• Log and document troubleshooting steps and solutions in accordance with knowledgebase practices

Required Qualifications

• Minimum of a High School diploma / GED and one year certification from college or technical school or at least 1 year of customer service experience
• Knowledge of computer, printer, and network troubleshooting and installation procedures
• Demonstrated ability to diagnose and troubleshoot Microsoft products
• Ability to work evening, weekend, and holiday coverage as needed