IT Service Desk Technician

Job Summary

A company is looking for a Service Desk Tech Level 3.

Key Responsibilities

• Act as the primary point of contact for escalated IT support issues
• Provide advanced troubleshooting and technical support for hardware, software, and network issues
• Collaborate with IT teams to implement solutions and improve system reliability

Required Qualifications

• Relevant associate degree or 2+ years' experience in a related field
• Ability to pass a Level 2 Background Screening
• Effective time-management skills and ability to multi-task
• Must have a passion for customer service
• Willingness to work flexible hours, including evenings and weekends as needed