IT Service Desk Technician

Job Summary

A company is looking for a Service Desk Tech to provide customer support for IT-related issues.

Key Responsibilities:

• Provide outstanding customer service to internal employees
• Process support request tickets and meet target SLA's
• Assist in managing and tracking digital assets and user accounts

Required Qualifications:

• Relevant associate degree or 2+ years' experience in a related field
• Ability to pass a Level 2 Background Screening
• Effective time-management skills and ability to multi-task
• Basic understanding of Windows Operating systems and TCP/IP addressing
• Passion for customer service and problem solving