IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Technician I to provide Tier I end-user help desk support.

Key Responsibilities:

• Resolve Help Desk tickets according to SLA
• Assist customers by troubleshooting and resolving issues related to computer systems, hardware, software, telecommunications, and networking
• Document customer interactions in a service desk ticketing system and escalate issues as necessary

Required Qualifications, Training, and Education:

• High school diploma or GED required; Associate's or Bachelor's degree is a plus
• Basic technical experience with Windows operating systems and computer hardware
• Help Desk experience or equivalent work experience is a plus
• A+ and/or Network+ certification is a plus
• Flexibility to work assigned shifts, including weekends as needed