IT Service Desk Technician

Job Summary

A company is looking for an IT Service Desk Technician.

Key Responsibilities

• Act as the first point of contact for technical support inquiries from customers
• Provide troubleshooting for hardware and software issues and escalate unresolved problems
• Input accurate information into the ticketing system and respond to inquiries effectively

Required Qualifications

• High school diploma or equivalent with 1 year of technical customer service experience
• Ability to obtain and maintain a public trust security clearance
• U.S. Citizen
• Competent in Internet navigation and Microsoft Office Tools
• Must adhere to the training schedule and have a designated quiet workspace