IT Service Desk Technician

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Dec 22, 2025

This job expires in: 29 days

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A company is looking for an IT Service Desk Technician to provide internal 1st line IT support for staff.

Key Responsibilities

Monitor and provide level 1 support within the global service desk ticketing system
Triage tickets to the appropriate teams or designated technicians
Follow up on tickets to ensure issues are resolved

Required Qualifications, Training, and Education

Experience in IT support or service desk environments
Familiarity with ticketing systems
Ability to prioritize tasks based on urgency
Technical knowledge of end-user technology equipment
Willingness to identify and suggest areas for improvement

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