IT Service Desk Technician

Job Summary

A company is looking for a Service Desk Tech Level 2.

Key Responsibilities

• Provide outstanding customer service to internal employees
• Process support request tickets and meet target SLA's within the service desk
• Assist in managing and tracking digital assets and user accounts across various systems

Required Qualifications

• Relevant associate degree or 2+ years' experience in a related field
• Ability to pass a Level 2 Background Screening
• Effective time-management skills and ability to multi-task
• Strong understanding of Windows Operating systems and standard O365 applications
• Basic network troubleshooting skills and understanding of TCP/IP addressing