IT Service Desk Technician

Job Summary

A company is looking for a Global IT Service Desk Technician.

Key Responsibilities

• Provide remote technical support for desktops, laptops, mobile devices, and applications
• Troubleshoot and resolve basic to moderately complex technical issues
• Document troubleshooting steps and collaborate with senior IT teams for escalations

Required Qualifications

• 2-4 years of experience in IT support or technical troubleshooting roles
• Solid understanding of Windows and MacOS operating systems and MS Office applications
• Familiarity with user account management and basic networking concepts
• Ability to follow defined procedures and recognize when to escalate issues
• Willingness to learn and collaborate with a diverse technical team