IT Service Desk Technician

Job Summary

Providing first-level technical support, the part-time hourly IT Service Desk Technician will assist internal users with hardware, software, and connectivity issues while working remotely.

Key responsibilities

• Responds to phone, chat, and ticketed requests related to technical issues
• Diagnoses and resolves common technical problems using established tools and documentation
• Accurately logs incidents and troubleshooting steps in the ticketing system

Required qualifications

• High school diploma or GED required
• 1-2 years of IT Service/Help Desk or technical support experience
• CompTIA A+ certification or equivalent experience preferred
• Stable power and broadband internet connection
• Working knowledge of Windows, Android, and iOS operating systems