IT Service Desk Technician
Job Summary
Providing remote technical support, the contract-to-hire IT Service Desk Technician will troubleshoot issues, manage incidents through a ticketing system, and deliver exceptional customer service while working from home.
Key responsibilities
- Perform basic to intermediate-level troubleshooting for various technical issues, including password resets and hardware configurations
- Log, route, and categorize incidents and service requests efficiently, ensuring timely resolution
- Communicate effectively with users regarding the status of incidents and provide outstanding customer service
Required qualifications
- 3+ years of helpdesk experience with troubleshooting skills
- CompTIA A+ certification is required
- Minimum one year of Active Directory support experience
- 1+ year of experience with ServiceNow is ideal
- Technical knowledge of Windows desktop and laptop hardware in a business environment
Complete Job Description
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