IT Service Desk Technician
Job Summary
Providing exceptional customer service, the full-time IT Service Desk Technician will assist with inbound support tickets, ensuring technology operates smoothly while working remotely.
Key responsibilities:
- Process support request tickets and meet target service level agreements (SLAs)
- Utilize documentation for IT procedures and provide feedback for improvements
- Assist in managing user accounts and troubleshoot application-related issues
Required qualifications:
- Relevant associate degree or 2+ years of experience in a related field
- Basic understanding of Windows Operating systems, Microsoft print management, and O365 applications
- Basic network troubleshooting skills and understanding of TCP/IP addressing
- Ability to pass Level 2 Background Screening
- Strong passion for customer service and effective time-management skills
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,838 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
